Saudi Arabian
Airlines in Riyadh has achieved great leap at the level of integral services
according to international standard during the last years. The Saudi Airlines
plays a positive role in serving the public by providing the service to
passengers through its modern planes which connect Riyadh to different parts
of the Kingdom as well as outside world. From another prospective, the Saudi
Airlines contribute greatly in developing the national economy in addition to
consolidating the relation of Saudi Arabia with all countries over the world.
The capacity of Saudi Airlines operation in Riyadh alone equals the total
operation to any company at a neighboring country. The number of flights in
normal condition reaches 100 trips. This represents 25% of the operational
capacity of carrying pilgrims, teachers, summer visitors as well as other
passengers.
In 1987,
Saudi Airlines started horizon class on board of its planes. Riyadh airport
has played positive role in providing this service through staffing special
counters and using state of the art in searching the luggage. Now the number
of traveling agencies which provide the service to public via Saudi Airlines
has reached 95. Out of this number 76 are general agents, 19 agents are for
international air transport association (IATA) in addition to 23 local
agents. 56 agencies were furnished with latest automated reservation
equipment as well as ticket automated systems. In addition to these agencies,
there are twelve general agencies for shipment, 80 agencies belong to international
air transport association (IATA) in addition to 9 domestic agencies. Now
Saudi Airlines possesses three head offices at Riyadh Air-base area, King
Khalid International Airport for issuing the tickets in addition to 21
subsidiary offices at different sites at governmental centers, companies, and
corporations in Riyadh-city. Around 170 employees are working at these
offices for providing the best services for passengers such as issuing the
tickets in addition to boarding cards.
Saudi
Airlines is deemed among the first companies in the world that applied the
state of art regarding the automated systems used in searching the luggage
which help in disposal of the burden of the traditional storing of luggage
and documents. Modern technology contributes greatly in storing data in
computers and saving valuable time that gets lost in keeping the papers and
documents. By virtue of modern technology all services regarding air cargo
are computerized to assure best service for the public. In addition, Saudi
supplies prepare 11000 meals daily in Riyadh station. This production covers
88% of Saudi Airlines requirement.
